Many enterprises have representatives providing onsite service, who currently call into a call center for scheduling, updates, status and other information. Call centers are expensive to maintain. The call center representative is merely entering and reading out information from multiple disparate back end systems, in a process that is prone to error. Using Clickmarks Mobility Framework, enterprises can solve these problems by giving their field representative direct access to the functionality they needed in the applications resident on the back end systems from a PDA, mobile phone or from an automated voice interface.

Solution Highlights:

• Non-invasive integration with call center back end systems
• Real-time and offline access to the mobile application
• Electronic signature capture for billing and customer confirmations

Benefits:

• Reduces paperwork and the associated high error rates.
• Reduces or eliminates the need for a call center, and all the associated costs.
• Increases field representative productivity by reducing time spent on the phone and paperwork.
• Was implemented with no modification or downtime to any of the backend systems.