Overview
Most enterprises are realizing
the value of remote employees interacting
with critical enterprise data through
portals or mobile devices when working
in the field, away from their desks.
Composite applications that interoperate
with several back end systems, exposed
as Portlets, Mobile Applications
or Web Services satisfy this key
need. Clickmarks provides tools
and services for building such composite
applications by providing connectivity
to some of the widely used application
environments such as the Remedy
ARS.
Remedy AR System™ based applications
have been in use for coordinating
trouble ticket management processes
for organizations for years in many
large enterprises. They span the
gamut of IT Service Management,
Customer Service and Support, and
Crisis Response applications used
for field organizations and call
centers, large and small. In almost
all cases, large integration efforts
are undertaken to enable interoperability
between these Remedy AR system-based
applications with the other ERP,
CRM, SCM, Call Center and other
legacy applications in the enterprise.
 The
Clickmarks Remedy Extension Solution
(RES) bridges the 'gap' between
employees and their desktop Remedy
based apps by allowing enterprises
to extend these applications seamlessly
to the field and enabling end users
to access them via mobile devices
and portals. Through its patented
approach of Presentation
Level Integration™, Clickmarks
RES is able to provide access to
Remedy-based systems in a matter
of hours. Clickmarks has established
early leadership by delivering value
to Fortune 500 as well as government
organizations through its Enterprise
Mobility Solutions and its Integration
Solutions.
Highlights
- Allows IT teams to quickly,
easily, and non-invasively integrate
existing enterprise software infrastructure
to create composite applications
that automate business processes
across multiple applications.
- Enables secure, reliable mobile
device-based access to Remedy
AR System- based applications
without modifying existing code
base
- Enables critical Remedy AR-based
applications functionality like
“create ticket” and
“update ticket” to
be offered as Portlets in existing
corporate Portals
- Sets framework for secure, bi-directional
interactions via mobile phones,
PDAs, Blackberry’s and pagers.
- Has built-in support for exposing
integrated applications as portlets
for leading Portals namely, Plumtree,
IBM, Sun ONE, BEA etc.
- Ability to create and expose
Composite applications built across
Remedy and other enterprise software
as Web services that can be used
by any other application in the
enterprise eco-system
Benefits
- Reduces or eliminates the need
for expensive integration efforts
to make Remedy ARS-based applications
work with other enterprise applications
and/or improve accessibility
- Increases call employee and
center productivity by facilitating
unified portal based access
- Reduces Call Center interaction
requirements from field workers
accessing Remedy via mobile devices.
- Increases productivity of remote
employees by improving the accessibility
to business critical enterprise
data
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